Our reports are designed to measure the guest's total bar experience and each bar/restaurant can have their own unique set of data based on their operational needs.
The information that we provide gives management valuable insight from the customer's perspective and quality of your establishment's operations. The information from our secret shop becomes even more powerful over time, as cumulative data will reflect important trends and customer opinions.
The knowledge you receive from our team will also provide you with opportunities to recognize exceptional employees, management performance and training results.
Want advice from someone who gets it? Schedule time with our team to discuss your obstacles, goals, or book your bars secret shop.
A secret shop from our team can include:
Length of time that a customer waits for a table/bar stool
Overall customer service experience
Bartenders overall performance
Proper cash handling
Free out drinks to friends or customers
Up-selling to a brand name
Quality of the food/beverages
Ambiance inside the bar/restaurant
Check restrooms to ensure they are maintained regularly
Ensuring the inside and outside both feel safe, secure and clean
If you have specific steps of service that you would like included in your shop, please include these details in the notes. We are committed to working with you to customize your secret shopping to meet your bars specific needs.
In addition to the service fee, the buyer is responsible for reimbursement for the experience at your establishment. Upon the receiving the data from your secret shop, we will also include an invoice with attached receipts. Buyer agrees to fully reimburse Chill Murray, Inc. upon purchase of this service. No refunds or exchanges.